FAQ
Q: Do you accept OEM (Original Equipment Manufacturer) service?
A: Yes we accept any OEM service since we are a professional manufacturer for medical equipment with about more than 10 years of OEM experiences.
Q: What kind of guarantee do you offer?
A: We provide 1 year warranty for all our items.
Q: How long is the quotation valid?
A: In general ,our prices are valid for one month from the date of quotation. Prices will be adjusted appropriately based on price fluctuations in raw materials and market changes.
Q: How to deal with the faulty?
A: First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 1 warranty year. Secondly, our after-sales department will periodically follow up customers.
Q: How can get the shipping cost?
A: You tell us your destination port or delivery address, we check the Sea Freight, Air Freight or Express Freight for you based on your requirement.
Q: What should I do if I do not know how to use?
A: Please do not worry, manual user will be sent together, you can also contact us with more technological support.
Q: What services can we provide?
A: Accepted Delivery Terms: FOB,CIF,EXW; Accepted Payment Currency:USD,EUR,CNY; Accepted Payment Type: T/T,Cash,Alipay,LC,Alibaba Language Spoken:English,Chinese,Germany,Spanish,
Q: Why should you buy from us not from other suppliers?
A: As a specialized manufacturer in the life and health industry, we integrate R&D, production, and global sales, delivering high-quality medical products to 190+ countries with one-stop healthcare solutions. Since 2016, we have expanded from biopharmaceuticals to e-commerce, intelligent manufacturing, and scientific instruments, building a fully integrated industrial chain. We focus on medical diagnostics, biosafety, sterilization, water treatment, cold chain transport, and aesthetic devices, ensuring continuous innovation and industry leadership.
Certified by CE, EN, NSF, and FDA, our products meet global standards. With an efficient international supply chain, we offer quick response to customer needs. In the AED sector, we bring 20+ years of expertise, mastering low-energy defibrillation technology with national clinical validation. Our patented AEDs provide safe, efficient, and reliable emergency solutions, making us a trusted global partner.
Q: What can you buy from us?
A: Laboratory Equipment (Biological Safety Cabinet,Fume Hood,Laminar Flow Cabinet,Autoclave,Freezer and Refrigerator)
Q: When can I get the price?
A: We usually quote as soon as we get your inquiry. If you need urgent reply, please tell us your email or Skype account, we will contact you ASAP.